I wrote documentation for QuickBooks software. The help article below explains the situation when an end user might not see their client listed within Intuit’s software and how to solve this problem.
The next article, also for QuickBooks, explains how to download and use special applications within the QuickBooks software.
This next article I wrote for QuickBooks explains to accountants how to create an account for their client within the software.
I also created documentation for Mozilla. I wrote pieces to show others how to use Firefox features. These two documents are for the Firefox iPhone app, Firefox for iOS, and the Firefox video chat feature, Firefox Hello.
Also at Mozilla I created a training guide in which I teach volunteer technical writers how to write Mozilla Support articles. Here are some pieces from that training guide. These pieces show technical writers how to write articles on Mozilla Support, how articles should look, how to use proper language and tone, and how to create and add screenshots.